**Bidders – Please note that you will be required to provide an updated resume to the hiring supervisor/manager for this position.**

The Background Studies Division (BGS) is seeking a highly skilled Continuous Quality Improvement Coordinator (CQI) to plan, design, develop, implement, and evaluate continuous quality improvement strategies and other process improvement efforts bringing expertise to a new Compliance and Quality Management (CQM) area within BGS. This position is responsible for administering continuous quality improvement (CQI) methods, principles, techniques, and practices for all facets of DHS’ statewide background study system. The incumbent will work independently and within a team environment to ensure quality standards and adherence with all state and federal laws, rules, regulations, policies, and compliance requirements. This position will use metrics and other data to contribute to evaluations and reporting efforts. Responsibilities include: • Collaborate with key teams and partners to build a culture of continuous improvement • Persistently nurture an action-based culture of continuous improvement to improve KPI’s in the areas of customer-providers, individual end-users, quality, and compliance. • Oversee progress of improvement efforts and provide CQI training/education enabling a CQI culture & demeanor • Facilitate the development of BGS’ CQI roadmap and future state for BGS business areas that enables a robust productivity pipeline • Lead/work with functional teams to streamline processes, improve service delivery, enable growth, and drive efficiencies • Drive results by providing quality standards and greater transparency into the core of BGS’ systems and operations areas • Validate assumptions and assertions using data and mentor others to make data driven decision • Create efficiencies through innovative solutions